Vince Rapisura 2442: Kailan may hotel accommodation kapag cancelled ang flight?
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00:00.0
Ang pag-cancellation, ito nga eh. Ito nga yung nakalagay dyan.
00:04.8
Meron bang nakalagay dyan na amenities?
00:09.8
So kung before 24 hours, nasabihan o na-announce nila, na-email ka nila, na-text ka nila,
00:20.1
na-tawagan ka nila, whether natanggap mo yung mga yun o hindi,
00:23.8
o na-announce nila sa social media nila before 24 hours,
00:27.4
wala yun ng mga amenities. Hanggang dito lang.
00:30.4
Malarebook at malare-reverse.
00:32.4
At yung nga yung sinasabi, kasi alam nyo, 9pm yung flight eh.
00:36.4
Yung 9pm yung flight mo yun. Tapos nanalaman ko na agad.
00:40.4
Pero pagdating ko kinabukasan sa check-in company, may reklame talaga,
00:45.4
wala na, dito kami naman, alas 9 kababi, hindi kami nasabihan, ganyan.
00:49.4
At wala man lang pabigay na hotel, airline, ganyan.
00:55.4
At sabi ko, naku, paano ba yan?
00:58.4
So tiniglan ko, ay, hindi pala talaga sila liable.
01:00.4
Kasi within 24 hours, before mag-24 hours,
01:04.4
kung saan nila nasabi sa'yo.
01:06.4
Pero may karapatan na nare-rebook or reverse it.
01:09.4
So ano yung kailangan na dapat meron sa mga, ano mo na yan?
01:13.4
Travel insurance.
01:16.4
So yun yung difference.
01:17.4
Sa akin, covered ako, meron akong travel insurance eh.
01:20.4
E yung mga nakapilang may bawala.
01:22.4
So they had to spend for themselves.
01:25.4
Anong gabi na yun na hindi sila, hindi nakapagyay.
01:29.4
O, ito naman, cancellation mayroon less than 24 hours na
01:33.4
before the estimated time of departure
01:35.4
na na-announce attributable to the air carrier,
01:38.4
kakasalanan ng airline.
01:41.4
So kailangan ma-notify ka rin before the fact of the cancellation.
01:45.4
At ito na, may loob ng amenities.
01:48.4
And to be reimbursed of the value of the fare, taxes and surcharges
01:52.4
and other optional fees.
01:55.4
So kung gusto mong ma-reimburse yun.
02:00.4
Kapag less than 24 hours sila nagsabi,
02:04.4
doon ka po pwedeng makapagsabi.
02:11.4
Cancellation due to other causes.
02:14.4
To be reimbursed of the value of the fare.
02:18.4
Pagmahalay, ikaw pa, may bagyong.
02:21.4
Hindi naman yun attributable to the airline.
02:23.4
Ang hinahakasalanan niya.
02:24.4
At ito yung tumangyari, diba?
02:26.4
Nagbabrown out dyan sa airport
02:30.4
o hindi mo kapag landing.
02:31.4
Hindi sa kanila yun.
02:32.4
For other causes yun.
02:34.4
Ang karapatan lang natin dyan ay mara-reimburse tayo
02:36.4
doon sa value ng fare.
02:38.4
Walang amenities, walang pagkain, no nothing.
02:43.4
Wala. I-reimburse ka lang dyan.
02:45.4
So ito yung major rights of an air passenger.
02:48.4
The first one is right to provide with accurate information before purchase.
02:53.4
Dapat malinaw yun sa'yo.
02:55.4
O kaya dapat pinilitinan niyo pa.
02:57.4
Mayroon bang kasamang baggage allowance niya?
03:00.4
Mayroon bang seating niya?
03:02.4
May meals ba yata kasama?
03:06.4
Kailangan yung talagang basahin.
03:08.4
And right to receive the full value of the service purchase.
03:12.4
So kung ano yung itinangako sa'yo,
03:14.4
dapat yun talaga yung ibibigay din sa'yo.
03:16.4
And then, right to compensation.
03:19.4
Sa kanilang magkaroon ng kabelian.
03:24.4
Ito yung right to compensation and amenities
03:26.4
in case of cancellation of a flight.
03:29.4
Nangyayari yan na, Sir Vince.
03:34.4
Cancellation at least 24 hours
03:36.4
before the estimated time of departure
03:40.4
attributable to the air carrier.
03:42.4
So kasalanan ng air carrier.
03:44.4
Siya yung nag-cancel.
03:46.4
Siya yung nag-cancel.
03:47.4
Pero 24 hours before.
03:52.4
Ano yung mangyayari diyan?
03:53.4
So kailangan ma-notify tayo beforehand
03:56.4
of the fact of the cancellation.
03:58.4
And kailangan din na
04:00.4
pwede ma-rebook or ma-reimburse
04:02.4
yung pasahero at the option of the passenger.
04:05.4
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05:00.4
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